Help & FAQ
Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any won amount will be deducted from your real funds. To surrender a bonus, go to 'My account', then select Active Bonuses and Casino from left menu. Click Forfeit button found under your active bonus to surrender it.
This is made very easy with Buckandbutler.com as we list all bonuses available to you when you make a deposit. If you can choose between more bonuses, simply select the one you prefer from the list!
Please check if the bonus code is valid before confirming the deposit. If you forget to add the bonus code please contact us BEFORE you start playing so we can add it manually.
Please check buckandbutler.com/about/campaigns/ - where you can find all our current promotions.
Reload bonus means that it´s a bonus that comes on your second and subsequent deposits. Therefore the code doesn´t work as a welcome first deposit bonus.
Some of the promotions will be eligible only for customers from certain countries or that are using specific payment methods. There may also be restrictions based on previous misuse of our promotions. For any assistance, please contact Customer Support Team by mail at firstname.lastname@example.org or via Live Chat.
You can check your progress in 'My account' - 'Active Bonuses'.
Most casino bonuses are available for all games, while some bonuses might be limited to a specific brand, or game type. For instance only Net Entertainment games or only Video Slots. The same applies to sports bonuses - some bonuses might only be available for a specific sport or betting type. However, if any such restrictions, this is always clearly specified in the terms & conditions of the bonus. If in doubt, please contact Customer Support.
You will always find available promotions by visiting the Promotions section. However, we may also publish promotions via SMS, notifications on mobile devices, newsletters, Facebook and Twitter. We strongly suggest that you accept SMS and e-mails from Buckandbutler (this is set in My Account/Profile), as some of our greatest offers are sent to you this way.
Yes, before the game round has started it is possible to change or remove a bet.
The theoretical payout varies from game to game and it is determined by the game providers when developing the game itself.
'Game Rules' for each game can be found when you open the game.
We offer casino games from the most reputable casino game providers in the industry. You can browse through games from specific providers on the casino page.
We only offer casino games from large, well-recognized and trusted casino software providers. All providers are certified, which means they have been methodically and scientifically tested by e.g. Technical Systems Testing (TST) - one of the world's most experienced and trusted gaming test labs, and part of the Gaming Laboratorites International (GLI) group, or by eCOGRA, a London-based internationally accredited testing agency and player protection and standards organisation that provides an international framework for best operational practice requirements, with particular emphasis on fair and responsible gambling.
At our website, you can be 100% confident that the Random Number Generator (RNG) that returns the outcome of a casino game round is completely random and unbiased, no matter which game you play. We would never offer games or brands that do not come with trusted certifications.
The game is stored on the game server, simply log in and open the same game(s) you played when you are connected again, and continue where you left off. Whether you wait 5 minutes or 5 months, any game round will be waiting for you to complete it!
Yes, you can play all games for free in ‘Play for Fun‘ mode. That can only be done before you log in to the site.
Please click ‘Deposit ‘in ‘My Account‘ and chose Bank transfers. Then follow the instructions on the screen.
You are able to set Daily, Weekly or Monthly Deposit Limits. These can be set within your ‘My Account’ sub section ’Responsible Gaming-Deposit limit’. Limits can be amended at anytime in the same section.
The minimum deposit amount is €10 or your currency equivalent and the maximum deposit amount vary according to payment methods you used. Please click on Deposit once you login to see the maximum deposit amount.
Deposit fees will vary depending on your chosen method. Once you login to your account and click deposit button, you will see the fee displayed on the payment methods that are available to you, be aware your Bank may charge you a fee for their service.
We accept all Visa and MasterCard/maestro Credit and Debit cards as depositing methods, although there might be restrictions on withdrawals to MasterCard/Maestro card.
Once logged in, please click deposit button and you will see all of the payment methods available to you.
For most payment methods your deposit will be approved instantly. In the case of bank transfer this can take up to 7 days to be received from the bank, at which point we will credit your buckandbutler.com account.
Once you login to your account, click the deposit button, you can then select your preferred payment method and follow the on screen instruction to make a deposit.
Yes, you can use several payment methods to fund your account.
CVV2/CVC2 stand for "Card Verification Value/Code". It is a code that is required as a security measure when making internet payments by credit card. The code consists of three digits and can be found on the back of your credit card.
IBAN stands for International Bank Account Number. Which you can use when making or receiving international payments. It consists of up to 34 alphanumeric characters. You can usually find your IBAN on your bank statement or directly from your bank.
A swift code is a code that is unique to your branch of the bank (also known as a Bank Identifier Code or BIC). This code usually consists of either 8 or 11 alphanumeric characters. If you are in any doubt, please contact your branch to confirm the correct code
You cannot do this as this is deemed to be a third party transaction and under no circumstances allowed.
This can happen for a number of reasons, for example, the most common of which is incorrect entry of card data upon registration. Additionally, your bank may decline a transaction themselves due to insufficient funds on your card, in which case you should contact the bank directly. Also, some banks maintain a rule that does not allow you to make direct deposits to online gaming sites. Another reason may be that your transaction may have triggered our risk rule. Our support can be helpful in finding other reasons why the deposit did not succeed and provide a solution. You may want to contact your card provider to check, or try one of our many other deposit methods instead.
If you are playing from a restricted jurisdiction, we may not be able to accept deposits from you.
In most cases, deposits and withdrawals will be processed by EveryMatrix. If the payment is processed by a third party, EveryMatrix will not appear on the bank statement. If you do not recognize the company that appears on your bank/card statement, please contact support to confirm.
Check if you are using the correct login details for your account, and that Caps Lock is turned off on your keyboard. You can also try to reset your password using the link 'Forgot Password?' next to the login fields. If you still cannot login please contact Customer Support.
Check that you are using the correct 'password' and 'nick' name for your account, if you still cannot login please contact Buckandbutler.com Customer Support.
We aim to reply to all customer service e-mails within 24 hours. As some require more detail and investigation of an issue, response time may vary based on the nature of your inquiry. You will receive an e-mail confirmation from buckandbutler.com when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. Buckandbutler.com does not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.
This is jurisdiction specific. Typically, self-exclusion can be reduced or canceled, however there are some jurisdictions where it is not allowed to cancel or reduce self-exclusion. Please refer to the Terms and Conditions to see which self-exclusion rules are applicable to you.
Self-exclusion is treated differently, depending under which jurisdiction you are playing. Please refer to Terms and conditions on how to self-exclude.
This will differ from jurisdiction to jurisdiction, as self-exclusion is framed differently depending on which jurisdiction is applicable to you. Typically, when your self-exclusion ends, your account will be automatically reopened. In certain other jurisdictions, your account cannot be reopened, for your own protection, without positive action from you. Please read the Terms and Conditions for specific information on which self-exclusion rules are applicable to you.
Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, we acknowledge that some people can develop a gaming addiction. If you feel that your gambling has gotten out of control, please visit our Responsible Gaming section found in the footer of the website and/or use the cool off and self-exclusion feature available from ‘My Account‘ when you are logged in
No, your registered username cannot be changed unfortunately.
You can check your account activity by going into 'my account' once you have logged in, or you can contact buckandbutler.com Customer Support for any information.
You can change your registered email address by accessing ‘Change Email‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.
You can change your password by accessing ‘Change Password‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.
For closing your account please email buckandbutler.com Customer Support at email@example.com
Please contact Customer Support by mail at firstname.lastname@example.org or directly via Live Chat.
If you have forgotten your password, please use the 'Forgot Password?' option, follow the instructions and a new password will be issued to the e-mail address registered with your account. If you have forgotten your username, please contact email@example.com
Please contact us and give us your e-mail address, name and date of birth so we can check it for you.
Please contact us
This can take up to one hour depending on which email provider you have. Check your junk mail and your spam filter if the email has ended up there. If you haven´t received it, please contact customer service and we´ll help you.
We accept players from a vast list of countries but it is down to local legislation if the country permit gambling and therefore we prohibit player registrations in certain countries. All countries from which we allow registrations can be found in the drop down menu in the registration form.
You must be at least 18 Years of age to play on the buckandbutler.com site
No, only one account is permitted.
No, not at all. You can play for fun on our website and as much and as often as you like. In order to be able to use our products in real money mode, you need to make a deposit.
We need your personal details to confirm your Identity, age, proof of address and also for any financial transactions. Buckandbutler.com use the most up to date data encryption techniques to safe guard your personal detail.
We need you to open an account with us because by doing so you are agreeing to abide by our rules and regulations which include you are over the age of 18. By registering at Buckandbutler.com you are opening an account free of charge that enables you to use our products in fun mode and real money mode.
Please contact buckandbutler.com Customer Service at firstname.lastname@example.org to assist you with this.
You can create an account with buckandbutler.com by one of the following ways:
- Clicking directly here.
- Or you can go to homepage and click on "Register" on the left top corner or on "Join Now" on the right top side. Either way you will be directed to your registration page where you need to insert. Please note that your username and your account currency cannot be changed in a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any buckandbutler.com page using your username and password
All customer funds are held in a separate account with the Bank of Valletta (www.BOV.com). This way your funds are completely ring-fenced and isolated from company funds and accounts. That means your funds are safe and always readily available for you to withdraw.
We utilize the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to us is kept safe, secure and fully encrypted. SSL encryption is the same technology banks use to protect data. This means, your financial data such as credit card information and your personal data such as name, address and phone number, all are fully protected.
Buckandbutler.com uses the most advanced data encryption techniques to guarantee that your information is only available to a select few within the buckandbutler.com family. We encrypt all your information using the internationally accepted industry standards SSL encryption algorithms. That means all of your information going back and forth; from your address, to the cards you are being dealt is being protected by the same amount of security a bank would use
Yes, our website is licensed. This is illustrated on the homepage of the website as well as in the Terms and Conditions, where information about the relevant license is provided.
If you have been experiencing a slow connection, please note that having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be temporarily suffering from low bandwidth. Sharing your internet connection within your household and in your local area can also slow your connection speed. Another possible solution may be to restart your computer or mobile device.
Please check your internet connection and that you have the latest version of Adobe Flash installed. If the issue persist, please contact Customer Support.
Windows - Intel Pentium processor (Pentium II or higher recommended) 64mb ram.
Macintosh - Power Macintosh Power PC processor (G3 or higher recommended) 64mb ram.
Adobe Flash 10 or greater.
Buckandbutler is compatible with most Windows Operating systems (Windows 2000, XP, Vista and Windows 7, Windows 8).
Internet Explorer versions lower than IE7 are not supported.
All mobile devices that can display a webpage
The downloadable application for mobile devices is only supported by Android and iOS (Apple devices)
Our policy is to ensure the money is going back to the original source that made the deposit when possible.
No, this is deemed as a third party transaction and will not be permitted in any circumstance.
You will need to let us know of any changes of card and, supply proof of being out of date or reason for the change. Any new card will have to be registered with us and onto your buckandbutler.com account.
We have a number of controls and checks that take place before any withdrawal is processed and withdrawals will be processed immediately once verifications are complete. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. Any other delays will be due to the restrictions imposed by the payment providers.
Once login, please click the withdrawal button and the processing time will be displayed next to the methods that are available to you for withdrawal.
Normal time is:
- Withdrawal Method Time Lapse Required
- Credit / Debit Cards 3 to 4 Working Days
- Online Bank Transfer N/A
- E-Wallets Instant
- PrePaid Cards N/A
- Bank Transfers 3 to 4 Working Days
Once login, please click the withdrawal button and the fee will be displayed next to the methods that are available to you for withdrawal.
Due to anti money laundering laws, it is our policy to ensure the money is going back to the original source that made the deposit when possible.
Our policy is to return the original deposit amount back to the card that is used for deposit and extra winning can be returned via other method. If the card does not accept withdrawal, your winning can be paid out via bank transfer but we might need you to provide some documentation.
Yes you can as long as it is the same card that you used to make your original deposit and the card is able to accept a withdraw back onto it.
If the withdrawal has not been processed yet, you have the option to cancel it by going to My Account-> pending withdrawals or you can contact Customer Service. Customer Service
Once login, click the withdrawal button and you will see the limit you can withdraw for the method you choose.. The maximum withdrawal amount is €5000 per week or your currency equivalent.
To make a withdrawal, login your account and click the withdrawal button, select the methods that are available to you and follow the onscreen instruction to request a withdrawal.
This is a requirement of the LGA (Lottery & Gaming Authority Malta) which has given us our gaming license. These are rules we must follow, and also for our customers' own safety but also for that we should be allowed to maintain our gaming operation.